Services

• You can buy theft insurance anytime within 5 years of activating your bike, if your bike was purchased directly through Cowboy.
• We cover your bike all year round for up to a maximum of 5 years, from the date of activation.
• An insurance policy intended for Cowboy bikes only.
• The insurance is intended for people aged 18 and over who are officially resident in Belgium.
• Your bike is intended for private or commercial use (e.g. as a courier, deliveries, etc.).
• The insurance doesn't cover secondhand purchased bikes.

For the underwriting of a bike insurance, the risk is accepted (or refused) on the basis of the following criteria or, if applicable, their combination:

• The age of the policyholder. Only persons of 18 years or more are allowed to subscribe to an insurance contract.
• The country where the principal residence of the policyholder is located. The use of this criterion is based on the statistical observation that the administration of contracts and claims is more costly abroad.
• The type of bikes to be insured. The use of this criterion is based on the fact that the risk is different for some types of “bikes”, like speed-pedelecs, pocket-bikes or steps.
• The value of the insured bike and accessories. Above a certain value, the needs are different and require a specific insurance product.

The rate applied to the subscription of the bike insurance takes into account the following criteria:

• The type of the insured bike The use of this criterion results from the statistical observation that the risk of material damage or theft is more enhanced for certain types of bikes.
• The insured value of the bike and accessories The use of this criterion is based on the fact that the amount of compensation in case of theft or material damage is related to the insured value of the bike.
• The geographical area based on the address of the policyholder's address. The use of this criterion results from the statistical observation that the risk of material damage or theft is more enhanced in certain geographical areas.
• The presence or not of a GPS-tracker on the bike. The use of this criterion results from the statistical observation that the risk of theft is more enhanced for bikes without GPS-tracker. The chance to find a bike back is also increased if the bike is equipped with a GPS-tracker.
• The coverages included in the insurance contract. The premium is directly influenced by the types of warranties that the policyholder chooses.

• Our theft guarantee covers the insured value of the bike (the original purchase price, subject to depreciation); plus the purchase price of the fixed bike accessories (that have been specifically included in the insurance).
• We will also reimburse you for damage if it is the result of an attempted theft.
• No depreciation is applied to the compensation calculation during the first 36 months (3 years) of the bike. As from the 37th month, a depreciation is applied. The minimum amount of compensation is set at 50% of the insured value as shown in the table of benefit in the terms and conditions and policy schedule.

• If your bike is immobilized on a roadway accessible to our breakdown and towing service, we organize:
  • Roadside assistance and towing
  • Return and guidance of the children
  • Flat tire assistance
  • Assistance in the event of loss of keys to the padlock or a locked padlock
  • Assistance to the insured during a transfer

• You will receive an activation code by e-mail when you purchased the insurance. To activate your plan and ride with peace of mind, you must enter it in the Cowboy app once your bike is set up.
• In case of theft:
  • Contact us here to report a claim.
  • You will receive a compensation by bank transfer corresponding to the value of your bike.

• You have no excess.

• If the theft of the bike occurs when the bike is not locked by the frame or app lock provided by the manufacturer (if applicable).
• If the bike was in a place accessible to the public and was not secured to a fixed point by the frame with an agreed lock and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an app (if applicable).
• If the bike was in a locked common room and was not secured to a fixed point by the frame with an agreed locked and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an app (if applicable).
• The wheels, tires or battery if they are stolen separately from the bike.
• If you cause damage to a third party while riding your bike, the insurance does not cover your liability.
• Portable bike related accessories (e.g. bike computers and/or navigation equipment), which are easily removable without using screwdrivers or other regular tools, are excluded from coverage in case of theft.

• You will not be covered if you make technical modifications to the bike.
• All fixed original accessories and additional accessories that have been specifically included within the insured limit are covered for the original purchase price (minus applicable excess and depreciation if applicable), for so far they are firmly installed on the bike.

• Theft cover is valid in the countries of the European Union, Great Britain, the Principalities of Andorra and Monaco, the Vatican, Iceland, Croatia, Liechtenstein, Norway, San Marino and Switzerland.
• The assistance guarantee is valid in Belgium and 20 km around the Belgium borders.

• In the event of theft, you must report it to the police or judicial authorities within 24 hours.
• You must submit a copy of the police report to us at the time of the loss.
• You must notify the claim as soon as possible after the incident and within 8 days of becoming aware of it.
• You must keep the original invoice for your bicycle.
• You must lock your bike in two ways:
  • With the frame lock and / or via the app on the bike, used in accordance with the manufacturer's instructions (if applicable).
  • You must attach your bike by the frame to a fixed point (e.g. bike rack, post) by using an agreed lock, that is either [AXA Hiplok, Kryptonite, Linka (with chain), Master Lock, texlock, Trelock] VdS approved lock of class A+ or B+ , ABUS (Security 10 or higher), ART (category 2 or higher), FUB (category 2 wheels or higher), or Sold Secure Silver (or Gold), Onguard or SRA Locks.

• You can cancel the insurance contract within 14 calendar days of taking out the contract or receiving it.
• You can cancel your insurance at each annual expiry date. To do so, you must inform Qover at least 3 months before the expiry date of your contract, by registered letter, by bailiff's writ or by handing in the cancellation letter against receipt.
• You can cancel the insurance if we change the price or the general conditions.
• You can also cancel the insurance contract after a claim. You have 1 (one) month from the date of payment or refusal to pay compensation. The insurance contract will then expire 3 months after the date of notification.

• You pay the premium annually.
• Your bike can be covered for a maximum of 5 consecutive years as from the first sale.
• Your contract has a duration of one year and needs to be renewed for you to be insured.
• At the end of five years, we will terminate the contract. This way, you never pay too long and it suits your needs.

• If you wish to report a claim, you can contact Qover via this online form.
• You can reach Qover from Monday to Friday between 9 am and 5 pm on +32 2 588 97 16. Or via this online form.

• Easy Rider is the insurance product we offered until 05/05/2021. Easy Rider is not available anymore for first time subscribers, but we allow customers who already subscribed to it to renew their contract up to 3 years, as initial offered. You can consult Easy Rider's Terms & Conditions (Français, Nederlands).
• Our new insurance product is called Theft Insurance, an improved offer that takes into account the ever growing needs of our rider community. You can easily upgrade to Theft Insurance. Just get in touch with our Customer Service team through the chat and we will help you to upgrade your plan.